Refund and Returns Policy

At jewelryworldshop.com, operated by Twilight Grove INC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day refund policy on all products, including opened and unopened items, subject to the terms below.

1. 30-Day Satisfaction Guarantee

We offer a 30-day refund policy from the date your order is marked as delivered.

You may request a refund within 30 days of delivery for:

  • Opened products
  • Unopened products
  • First-time or repeat purchases

Refund requests submitted after 30 days from delivery may not be eligible.

2. How to Request a Return

To initiate a return, please contact us at:

support@jewelryworldshop.com
or
(307) 370-7123

Please include:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for return

Return Address: 12924 Pierce Street, Pacoima, CA 91331 USA

We may provide return instructions upon approval.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged product
  • An incorrect item received
  • A shipping error caused by us

We recommend using a trackable shipping method when returning products, as we are not responsible for lost return shipments.

4. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds may take 5–10 business days to appear on your statement, depending on your financial institution.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at:

support@jewelryworldshop.com

Please include photos of the damaged item and packaging so we can resolve the issue promptly.

6. Non-Returnable Items

We reserve the right to deny a refund if:

  • The refund request is made after the 30-day window
  • There is evidence of misuse, abuse, or excessive returns
  • The return does not comply with the policy terms

7. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter quickly.

Initiating a chargeback without first contacting us may delay resolution and could result in additional documentation being requested.

8. Contact Information

For all refund and return inquiries:

Twilight Grove INC
1621 Central Ave, Suite 300, Cheyenne, WY 82001
(307) 370-7123
support@jewelryworldshop.com